Returns Policy

1. Introduction

At Green House Seed Co. South Africa, operated by Importzilla Pty Ltd, we are committed to ensuring customer satisfaction. This Returns Policy outlines the conditions under which products may be returned and refunds issued, in accordance with the Consumer Protection Act 68 of 2008.​

2. Return Conditions

2.1. Non-Defective Products

If you are not satisfied with a product or it is dead on arrival, you may return it within 7 (seven) days of delivery for a full refund or exchange, provided the following conditions are met:​

Original Packaging: The product must be returned in its original, unopened packaging.​ Complete and Unused: The product must be complete, unused, and in a condition suitable for resale.​ If the product has been opened, used, or is not in its original packaging, we reserve the right to levy a handling fee or refuse the return.

2.2. Defective or Damaged Products

In the event that a product is defective or damaged upon delivery:​
Notification: You must notify us within 7 (seven) days of receipt.​
Assessment: We will assess the product to determine the cause of the defect or damage.​
Resolution: If the defect or damage is due to manufacturing or handling, we will offer a repair, replacement, or full refund,
depending on the circumstances.​

3. Return Process

3.1. Initiating a Return

To initiate a return:​
Contact Us: Reach out to our customer service team at terry@greenhouseseeds.co.za or call 071 857 3633 within the specified return period.​
Provide Details: Include your order number, product details, and reason for the return.​

3.2. Return Shipping

Non-Defective Returns: You are responsible for the cost of return shipping for non-defective products.​ Defective or Damaged Returns: We will cover the return shipping costs for defective or damaged products.​

4. Refunds

4.1. Processing Refunds

Once we receive and inspect the returned product:​
Approval: If the return is approved, we will process your refund.​
Method: Refunds will be issued using the original payment method or as store credit, based on your preference.​

4.2. Timeframe

Refunds will be processed within 14 (fourteen) days of receiving the returned product.​

5. Exceptions

Please note that certain products may be exempt from returns due to health, safety, or legal reasons. These exceptions will be clearly indicated at the time of purchase.​

6. Consumer Protection Act Compliance

This Returns Policy is designed to comply with the Consumer Protection Act 68 of 2008, ensuring your rights as a consumer are protected.

7. Contact Information

For any questions or concerns regarding this Returns Policy, please contact us at:​
Email: terry@greenhouseseeds.co.za​
Telephone: 071 857 3633​